Management of Personal Health Information

Butler Family Practice has strict guidelines on your confidentiality and the way in which we handle your information including but not limited to the following;

  • Patient Consent
  • Consent for a 3rd party to obtain information
  • Transferring of health information
  • Access and security of personal health information.

Butler Family Practice strictly adhere to the “The National Privacy Principles Act and the Health Records and Information Act.”

Urgent Results

Your Doctor or our Practice Nurse will attempt to contact you immediately via the contact details that you have supplied. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment at our Butler Family Practice.

Non Urgent Results

Our Practice Nurse will contact you either by text or phone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.

If your results are normal we will not contact you. However, you are welcome to phone our Butler Family Practice on (08) 9563 1480 to check if your results have been received by us, but you will be asked to make an appointment to discuss these results. At no time are results provided to you over the phone due to confidentiality laws.

Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.


As from 1/06/22 we will become a mixed billing practice. This change would mean that there will be an out-of-pocket charge for your appointments. We have been impacted with the rising costs of providing quality health care to you, our patients, and the government Medicare rebates are no longer able to cover this. We hope you understand our decision and we look forward to seeing you again at your next consultation.

Non Attendance and Cancellation Policy

Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40.00 per consultation or if a double consult a fee of $80.00, that is not attended or not cancelled within 2 hours of the appointment time.

If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.

We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.

If you have any concerns please speak to Reception staff.

Patient Feedback

Your feedback is important to us and Patient Questionnaire Forms are available at reception.

Alternatively, forward your comments to [email protected]

Our Opening Hours

Monday: 7:30am to 5:00pm
Tuesday: 7:30am to 5:00pm
Wednesday: 7:30am to 5:00pm
Thursday: 7:30am to 12:30pm
Friday: 7:30am to 5:00pm

After-Hours: Please contact Dial-A-Doctor on 1300 030 030.