Our Practice

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Appointments

Please phone the Practice for an appointment or you can book appointments online via the below link. 

Walk-In Appointments

 Walk-ins will be allocated the first available appointment. Priority goes to patients who have booked an appointment.

Emergencies will always be given priority. 

Longer Consultations

Longer Consultations are available: please advise the reception staff if you require extra time.

Fees and Billings

All patients with a current Medicare card will be bulk billed for their visit. Out of pocket fees apply to those who do not have a Medicare card.

Did not attend and late cancellation fees

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. 

Our cancellation fees are; 

Standard Visit:   $40

Long Visit:          $80

After Hours and Emergency Care

For emergencies please call 000 or attend the Emergency Department at Joondalup Hospital, Shenton Avenue, Joondalup. 

For after-hours attention please call Dial-A-Doctor on 1300 030 030.

Test Results

If you have been referred for a test, please ensure you contract us for the result within 2 to 3 days. Results will not be given over the phone. 

Reminder System

Our Practice is committed to preventative healthcare. You have the option of registering to receive healthcare reminders that are appropriate to your care. 

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Communication / Telephone Policy

It Is best to discuss all things with your doctor during your consultation. In exceptional cases, our reception staff will take your details and pass them on to your doctor. Your doctor will usually call you back at their earliest convenience. Our reception staff will only interrupt a consultation if it is urgent.  

Electronic Communications Policy

Our reception staff monitor emails twice a day and will endeavour to respond as soon as they can. We strive to get back to you within 24-48 hours. 

Please note no medical advice can be provided via email and an appointment will need to be made with your doctor. 

Referrals and Engaging with Other Services

Our Practice regularly engages with local health services, such as specialists, allied health and hospitals. If required, your GP will provide sufficient information to plan and facilitate optimal patient care.

Management of Patient Health Information

Our practice is committed to maintaining the confidentiality of your health information. For more details, please ask to see our Privacy Policy.

Patient Feedback

Please speak to a member of the clinical team or the staff if you have suggestions. If you are unhappy with the service you received and would like to submit a complaint, please contact the Practice Manager. If unresolved, you can contact Australian Health Practitioner Regulation Agency on 1300 419 495.

Patient Rights

Our patients have the right, and are encouraged to participate in decisions about their healthcare. 

Patients who Require Communication Services

Please advise our reception staff if you require communication assistance. Our doctors are able to contact TIS to assist during consultations. 

Home Visits

Our Practice may provide home visits to regular patients who live in Butler or neighboring suburbs and are too frail or sick to attend the Practice. If requesting a home visit, this will need to be discussed with reception and the doctor.